AGB
TERMS AND CONDITIONS
Last updated: 29 July 2026
1. Seller and scope
1.1 Seller
The online store available at https://organized-muse.com is operated by:
Olivia Zoé Ziehme, trading as Organized Muse
Lanser Straße 8
6080 Innsbruck
Austria
Email: hello@organized-muse.com
Telephone: +49 160 98304607
Hereinafter referred to as “Organized Muse”, “we”, “us” or “the Seller”.
1.2 Scope
These Terms and Conditions apply to all orders placed by consumers through the Organized Muse online store.
A consumer is a natural person who enters into a transaction for purposes that are predominantly outside their trade, business, craft or profession.
Any individual agreements expressly concluded with the customer take precedence over these Terms and Conditions.
1.3 Contract language
The contract language is English.
The customer can access, save and print these Terms and Conditions before submitting an order.
2. Products and product information
2.1 Product descriptions
The principal characteristics of each product are described on the relevant product page.
We make reasonable efforts to ensure that descriptions, photographs, dimensions, colours and other product information are accurate.
2.2 Product images and colours
Product photographs are intended to represent the products as accurately as possible. However, the display of colours may vary slightly depending on the customer’s screen, device settings and lighting conditions.
Where products include handmade or manually finished elements, minor variations may occur between individual items. Such variations do not affect the customer’s statutory rights where the product does not conform to the agreed characteristics or is defective.
2.3 Availability
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, we will inform the customer without undue delay. Any payment already received for an unavailable product will be refunded using the original payment method.
3. Personalization
3.1 Optional personalization
Selected planners may be personalized with up to two initials, as indicated on the relevant product page.
Unless otherwise stated, personalization is offered free of charge.
3.2 Customer’s entry
The customer is responsible for entering the desired initials correctly before submitting the order.
Initials are embossed in uppercase. We may convert lowercase letters entered by the customer into uppercase letters.
The personalization field accepts one or two letters. Numbers, symbols, emojis and other special characters are not accepted unless expressly stated otherwise on the product page.
3.3 Subsequent changes
Once an order has entered the personalization or fulfilment process, subsequent changes or cancellation of the requested personalization may no longer be possible.
Customers should therefore carefully review the entered initials before submitting the order.
3.4 Errors attributable to Organized Muse
The exclusion of the right of withdrawal for personalized products does not affect the customer’s statutory rights where:
- the product is defective;
- the product arrives damaged;
- the personalization differs from the initials correctly submitted by the customer; or
- the product otherwise fails to conform to the contract.
4. Ordering process
4.1 Steps required to place an order
The customer generally places an order through the following steps:
- selecting the desired product and available product options;
- optionally entering personalization details;
- adding the product to the shopping cart;
- reviewing and, where necessary, correcting the shopping cart;
- entering contact, billing and delivery information;
- selecting the available delivery and payment method;
- reviewing the order summary and applicable policies; and
- submitting the binding order by clicking the final payment button or another button clearly indicating an obligation to pay.
4.2 Correction of errors
Before submitting the order, the customer can review and correct the information entered through the functions provided in the online store.
The customer must ensure that all information provided, particularly the email address and delivery address, is complete and accurate.
4.3 Customer account
Orders can be placed without creating a traditional password-based customer account.
Shopify may provide passwordless customer-account functions through which customers can access orders using their email address and a one-time authentication code.
5. Conclusion of the contract
5.1 Product presentation
The presentation of products in the online store does not constitute a legally binding offer by Organized Muse. It is an invitation to the customer to submit a binding offer to purchase the selected products.
5.2 Customer’s offer
By clicking the final button indicating an obligation to pay, the customer submits a binding offer to purchase the products contained in the order.
5.3 Order confirmation
After receiving the order, we send an automated order confirmation to the email address provided by the customer.
The automated order confirmation confirms receipt of the order but does not by itself constitute acceptance of the customer’s offer unless it expressly states that the order has been accepted.
5.4 Acceptance
The purchase contract is concluded when we accept the order by:
- sending an express order acceptance by email; or
- dispatching the ordered products and sending a shipping confirmation.
Where no separate shipping confirmation is sent, the contract is concluded at the latest when the goods are dispatched.
5.5 Payment authorization
The authorization, reservation or collection of a payment does not necessarily constitute acceptance of the order.
If we do not accept the order after payment has already been collected, the amount received will be refunded without undue delay using the original payment method.
5.6 Refusal of orders
We may refuse an order for objectively justified reasons, including:
- unavailability of the ordered product;
- obvious pricing or technical errors;
- unsuccessful payment authorization;
- reasonable suspicion of fraud or misuse;
- an invalid or undeliverable delivery address; or
- a personalization request containing unlawful or inappropriate content.
This does not affect any mandatory statutory rights of the customer.
6. Prices and payment
6.1 Prices
All prices displayed in the online store are stated in euros and include the applicable statutory value-added tax, unless expressly indicated otherwise.
Shipping costs are not included in the product price unless the product page or checkout expressly states that shipping is free.
6.2 Shipping costs
Applicable shipping costs are displayed before the customer submits the order.
Current shipping destinations, rates, free-shipping thresholds and estimated delivery times can also be found in our Shipping Policy.
Free or reduced shipping thresholds are calculated on the basis shown in the online store and checkout. Unless otherwise stated, the relevant order value is calculated after discounts and before shipping costs.
6.3 Available payment methods
The payment methods available for a particular order are displayed during checkout.
Depending on availability and the customer’s location, payment methods may include:
- credit or debit card through Shopify Payments;
- PayPal; and
- accelerated payment methods made available through Shopify Payments, such as Shop Pay, Apple Pay or Google Pay.
Not every payment method is necessarily available for every order or device.
6.4 Payment due date
Unless otherwise indicated during checkout, payment is due immediately when the order is placed.
Payment processing may be subject to the terms and privacy information of the selected payment-service provider.
6.5 Electronic invoices
Invoices and other contractual documents may be provided electronically to the email address supplied by the customer.
The customer agrees to receive invoices in electronic form.
7. Delivery
7.1 Delivery area
We deliver to the countries stated in the online store and Shipping Policy.
At the time of these Terms and Conditions, delivery is offered to Austria, Germany and other selected European Union countries.
7.2 Delivery address
Delivery is made to the delivery address provided by the customer during checkout.
The customer is responsible for ensuring that the delivery address is complete and correct.
7.3 Delivery providers
Orders may be shipped through SendDrop using a suitable parcel carrier, which may include:
- Österreichische Post;
- GLS;
- DHL; or
- DPD.
The carrier used for a particular order may depend on the delivery destination, parcel characteristics, availability and shipping conditions.
7.4 Delivery times
Estimated delivery times are provided in the online store and Shipping Policy.
Unless a different delivery period is expressly agreed, delivery will take place no later than 30 days after conclusion of the contract.
Delivery estimates are non-binding unless expressly described as a binding delivery date.
7.5 Delays
If delivery is delayed, we will inform the customer as soon as reasonably possible.
Where we fail to deliver within an agreed or legally applicable period, the customer may request delivery within an appropriate additional period. If delivery is not made within that additional period, the customer may exercise the statutory remedies available to them.
Cases in which the customer is legally entitled to terminate the contract without setting an additional period remain unaffected.
7.6 Events outside our reasonable control
We are not responsible for delays caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, transport interruptions, official measures or comparable events.
We will inform affected customers where reasonably possible and take appropriate steps to minimise the consequences.
Mandatory consumer rights remain unaffected.
7.7 Incorrect or incomplete delivery information
If a delivery cannot be completed because the customer provided an incorrect or incomplete address or failed to collect the parcel, the customer may be responsible for reasonable additional delivery costs caused by this circumstance, provided that the customer is responsible for the error or failure.
Before charging any additional amount, we will inform the customer of the available options.
8. Transfer of risk and ownership
8.1 Transfer of risk
For consumers, the risk of accidental loss of or damage to the goods generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.
Where the customer independently commissions a carrier that was not offered by us, the statutory rules on transfer of risk apply.
8.2 Retention of title
The products remain our property until the purchase price and any applicable shipping costs have been paid in full.
9. Cancellations, returns and right of withdrawal
9.1 Cancellation requests before fulfilment
Customers may submit a cancellation request through the self-service function available in the online store while an order has not yet been fulfilled.
A cancellation request does not automatically cancel the order. We will review the request and confirm whether the order can still be cancelled.
This does not limit any statutory right of withdrawal that applies to the customer.
9.2 Statutory right of withdrawal
Consumers generally have the right to withdraw from a distance contract within 14 days without giving a reason.
The conditions, time limits, procedure and consequences of withdrawal are set out in our separate Right of Withdrawal policy, which includes the statutory model withdrawal form.
The statutory withdrawal period for goods generally begins when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods. The WKO confirms that consumers generally have 14 calendar days to withdraw from online purchases.
9.3 Online withdrawal function
Customers may exercise their right of withdrawal through the online return and cancellation function available through their Shopify customer-account access.
Customers may also exercise the right of withdrawal by sending a clear statement to:
Olivia Zoé Ziehme, trading as Organized Muse
Lanser Straße 8
6080 Innsbruck
Austria
Email: hello@organized-muse.com
The use of the model withdrawal form is not mandatory.
9.4 Personalized products
The statutory right of withdrawal does not apply to goods that are made to the consumer’s specifications or clearly personalized.
This applies in particular to planners embossed with initials at the customer’s request.
The exclusion applies only to the personalized product. Other non-personalized products contained in the same order remain subject to the statutory rules.
Statutory rights relating to defective, damaged, incorrectly personalized or otherwise non-conforming goods remain unaffected.
9.5 Return costs
For an ordinary withdrawal, the customer bears the direct cost of returning the goods, as stated in the Right of Withdrawal policy.
Where the goods are defective, damaged, incorrectly supplied or otherwise non-conforming, the statutory rules apply. In such cases, customers should contact us before returning the goods so that we can provide appropriate instructions.
9.6 Refunds following withdrawal
In the case of a valid withdrawal from the entire contract, we will refund the payments received, including the cost of the least expensive standard delivery offered by us, in accordance with the statutory requirements.
Additional costs arising from the customer’s choice of a more expensive delivery method do not have to be refunded.
We may withhold the refund until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first.
Refunds are made using the original payment method unless expressly agreed otherwise.
9.7 Returns procedure
Customers should submit a return request through the self-service function and wait for our return instructions before sending the parcel.
The administrative returns process does not limit the customer’s statutory right to make a valid withdrawal declaration by another legally permitted method.
10. Statutory warranty rights
10.1 Application of statutory rights
The customer is entitled to the statutory warranty rights for defective goods.
Under Austrian consumer law, the Seller is responsible for defects that existed when the goods were handed over and become apparent within the applicable statutory warranty period. For new goods, that period is generally two years.
10.2 What is not a defect
Statutory warranty rights do not cover:
- normal wear and tear;
- damage caused after delivery;
- improper or unintended use;
- accidents, drops or external force;
- inappropriate storage or care;
- alterations carried out by the customer or a third party; or
- damage caused by failure to follow care instructions,
unless the relevant issue is attributable to a defect for which we are legally responsible.
10.3 Remedies
Where the goods are defective, the customer is entitled to the remedies provided by applicable law.
Depending on the statutory requirements, these may include repair, replacement, price reduction or termination of the contract.
10.4 Reporting a defect
Customers can report a defect by contacting:
To help us assess the issue efficiently, customers are asked to provide:
- their order number;
- a description of the issue; and
- photographs where these are reasonably useful.
Providing this information is not a condition for the existence of statutory rights.
10.5 Return of defective goods
Where it is reasonable to request the return of defective goods, we will provide appropriate instructions.
Where required by law, we bear the necessary costs and risk associated with returning defective goods.
10.6 Transport damage
Customers are asked to report visible transport damage to the carrier and to us as soon as reasonably possible.
Failure to report transport damage immediately does not affect the customer’s statutory warranty rights.
11. Liability
11.1 Mandatory liability
Nothing in these Terms and Conditions excludes or restricts liability where such exclusion or restriction is not permitted by law.
In particular, any limitation of liability does not apply to:
- death or personal injury;
- intentional conduct or gross negligence;
- claims under mandatory product-liability law;
- fraud or fraudulent concealment;
- breach of mandatory consumer-protection provisions; or
- any other liability that cannot legally be excluded or limited.
11.2 Slight negligence
Where legally permissible, we are liable for damage caused by slight negligence only where an essential contractual obligation has been breached.
An essential contractual obligation is an obligation whose fulfilment is necessary for the proper performance of the contract and on which the customer may ordinarily rely.
In such cases, liability is limited to the damage that was typical and reasonably foreseeable when the contract was concluded.
11.3 Third-party services
We are not responsible for independent acts or omissions of payment providers, parcel carriers or other third parties acting under their own legal responsibility, except where we are legally responsible for their conduct.
Mandatory rights relating to delivery, payment or contract performance remain unaffected.
12. Intellectual property
All content made available through the Organized Muse online store, including designs, text, photographs, graphics, logos, product concepts and website elements, may be protected by intellectual-property rights.
Unless expressly permitted by law or approved by us in writing, content may not be reproduced, distributed, commercially exploited or otherwise used beyond what is necessary for personal use of the online store.
This provision does not restrict mandatory statutory exceptions or rights.
13. Complaints and dispute resolution
13.1 Complaints
Customers can contact us with questions or complaints at:
We will endeavour to review and respond to complaints within a reasonable period.
13.2 Alternative dispute resolution
Unless legally required in a particular case, we are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration body.
This does not restrict the customer’s right to bring a claim before a competent court.
14. Applicable law
14.1 Austrian law
Contracts concluded through the Organized Muse online store are governed by Austrian law, excluding the United Nations Convention on Contracts for the International Sale of Goods.
14.2 Protection of consumers in other countries
For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which they have their habitual residence.
14.3 Jurisdiction
The statutory rules governing jurisdiction apply.
Nothing in these Terms and Conditions limits a consumer’s right to bring proceedings before a court that has jurisdiction under mandatory consumer-protection rules.
15. Changes to these Terms and Conditions
The version of these Terms and Conditions in force when the customer submits the order applies to that order.
We may amend these Terms and Conditions for future orders where our services, business processes or legal requirements change.
Changes do not apply retroactively to contracts already concluded unless expressly agreed with the customer or required by law.
16. Severability
If any provision of these Terms and Conditions is wholly or partially invalid or unenforceable, the validity of the remaining provisions is not affected.
The invalid or unenforceable provision is replaced by the applicable statutory rule.